Frequently Asked Questions

WHAT IS GRANULAR?

What is farm management software?

You’re in San Francisco, not in the midwest. How do you know farming?

What kind of farms benefit from Granular? Is it designed for large farms only?

How does Granular benefit different members of my team?

Does Granular replace my accounting software?

How does Granular sync with my accounting software?

What crop types do you support?

What is the Granular Network?

PRICING & CONTRACTS

How much is Granular?

How many employees can use Granular?

USING GRANULAR

When is the best time to implement Granular?

How long will it take to get up and running on Granular?

Who on my farm has access to the Granular data and app?

How often do I need to update the Granular desktop and mobile apps?

Do I need a dedicated employee to manage Granular?

What devices does Granular work on?

Do I need strong cellular coverage for Granular to work on my farm?

SUPPORT

Where is your Customer Success team? How can I access them?

How often do you release new features?

DATA PRIVACY

How will my data be used?

Do I own the data that I put into Granular’s Farm Management Software?

Who will have access to my data?

Will you sell my data? What about my financial data in particular?

As Granular is owned by DowDuPont, will my data be used for seed or crop input pricing decisions?

Will my data be used by DowDuPont to sell me seed or chemicals?

To which Granular products does the policy apply?

To what data does the policy apply?

How do I know my data is secure?

Can I get a copy of my data if I leave Granular?

Can I delete my data from Granular if I leave?

WHAT IS GRANULAR?

What is farm management software?

By Farm Management Software we refer to software that collects, synthesizes and analyzes data on farm business processes like planning, budgeting, cost and inventory management, marketing, etc. Farm management software should help you run your farm more efficiently and more profitably.

You’re in San Francisco, not in the midwest. How do you know farming?

The members of our leadership team have both personal and professional ties to agriculture (read their bios). Members of our Industry Advisory Board lead some of the country’s best farms, and they are very involved with the direction of our company. Most importantly, we continuously collaborate with our customers to make sure we’re improving the Granular platform with farmers’ needs in mind. Our Customer Success and Sales team members are located all across the country, and have agricultural experience. But having some of our functions in San Francisco also means we have access to the best software developers and latest technology.

What kind of farms benefit from Granular? Is it designed for large farms only?

We believe that every farm leader looking to run a more efficient, profitable, professionalized farming operation benefits from implementing Granular, no matter the acreage.

How does Granular benefit different members of my team?

Different members of your team will benefit from Granular in specific ways, depending on their roles:

  • CEO/CFOs are able to run a more profitable operation with accurate and real-time cost and revenue data, at a field and enterprise level
  • Bookkeepers save time by eliminating manual data entry (especially during hectic times like harvest!), and automatically managing and recording all transactions
  • Ops managers get more out of their team through easier task, schedule and people management
  • Agronomists are able to communicate and execute recommendations more accurately and when they matter most

Does Granular replace my accounting software?

You should continue using your accounting software for enterprise-level historic accounting in conjunction with an ag-focused, forward-looking program like Granular for managerial accounting.

How does Granular sync with my accounting software?

By layering Granular data into your financial statement (and layering accounting data into your Granular budget and P&L), you can ensure your historic financial statements, annual budget, and projected P&L’s are as accurate, timely, and standards-based as possible.

What is farm business software?

By farm business software we refer to software that collects, synthesizes and analyzes data on farm business processes like planning, budgeting, cost and inventory management, marketing, etc. Farm business software should help you run your farm more efficiently and more profitably.

This means you are better positioned to can secure low-cost funding from lenders, generate accurate landowner statements, and perform higher-quality internal analysis.

Syncing Granular with your accounting software also means you’ll streamline your AR/AP process – you avoid double data entry and you ensure errors are caught immediately.

What crop types do you support?

Granular currently supports more than 230 crop subspecies, and we are adding new ones all the time. From all row crops to most specialty crops, chances are we work with what you grow on your farm. Please contact us to make sure we support your specific crop mix.

What is the Granular Network?

The Granular Network is comprised of our customers, industry partners, and Industry Advisory Board members. Members of the Granular Network have exclusive access to events, thought leadership, benchmarking analytics, and offers for products and services specifically designed for Granular farms.

PRICING & CONTRACTS

How much is Granular?

Granular is priced as an annual subscription based on crop mix and farm size. Contact us to get a specific quote for your operation.

How many employees can use Granular?

There is no limit on the number of Granular users on your account (which includes access to both the desktop and mobile applications). You can also give access to suppliers or any partners that accomplish tasks on your farm – it’s up to you.

USING GRANULAR

When is the best time to implement Granular?

There is no perfect time to implement Granular, but the sooner you do, the sooner you’ll be able to run your operation more efficiently – and you’ll start to notice real benefits very quickly. We find that most of our customers decide to implement Granular immediately to develop a competitive advantage in the near future.

How long will it take to get up and running on Granular?

Most customer teams are up and running on Granular within a few days. Once a customer is ready to implement the software, our Customer Success team schedules a series of virtual meetings to set up the software, and an on-site training to make sure the whole team is ready to use Granular every day.

Who on my farm has access to the Granular data and app?

That’s up to you. You select who uses Granular on your farm. You can also set different permission levels individually, so you decide what kind of data members of your team have access to.

How often do I need to update the Granular desktop and mobile apps?

Never. Granular lives in the cloud, which means you don’t have to download new versions every time we make an update – any new features will be automatically accessible the next time you log in on your desktop computer. Your mobile app will also automatically update if you have that setting turned on, or you will get a prompt on your next login.

Do I need a dedicated employee to manage Granular?

No, quite the opposite – Granular makes running your farm easier, not more complicated. Our customers have found that using Granular gives them more time to focus what matters most – operating their farm.

What devices does Granular work on?

The Granular web app works on all computers (PCs and Macs), and the mobile app works on all Android and Apple smartphones and tablets.

Do I need strong cellular coverage for Granular to work on my farm?

Granular does use a cellular or wifi connection to transmit data from your phone to our servers. However, you don’t need coverage throughout your entire farm – our mobile app will capture data when entered by operators and sync with the web app whenever a wireless connection is re-established.

SUPPORT

Where is your Customer Success team? How can I access them?

Our Customer Success team is located across the United States. As a customer, you’ll have a dedicated Customer Success Manager, whom you can contact any time. You’ll have access to customer support via a Live Chat forum and phone support. We’ve also recently redesigned our Help Center, where you can access product FAQ, video tutorials and webinars at your convenience.

You can reach Customer Success via phone at 888-843-4924 or email at support@granular.ag

How often do you release new features?

We usually release new features several times a month. Every quarter, our customers are alerted to what features and functionalities have been launched, and what is coming next.

DATA PRIVACY

How will my data be used?

Your Data will be used as part of the analysis we do for decision support within the farm business software, as well as to improve our products and services going forward. Your data may also be reviewed by our customer success team to help you improve usage of the product to get more value, and by our product development team to identify software bugs or areas of improvement.

We may also use your data to inform you of potential products of interest, but you can opt out of marketing communications at any time. Moreover, we will respect your request if you already chose to opt out of marketing communications from our affiliates, such as DowDuPont.

We will not use your data for any other purpose unless you give us consent, except when we are legally required to or to protect our legal rights. For example, we will not sell your data or use it to help seed or other inputs manufacturers price seed or inputs or sell them to you.

Do I own the data that I put into Granular’s Farm Management Software?

Yes.  As stated in the SSA, “You shall own and retain all right, title and interest in and to your data.” your data remains yours after you provide it to us. If you authorize us to share your data with other precision agriculture service providers, we presume that you own your data.

Who will have access to my data?

Your data will be accessible by our product development and customer success teams for the purposes outlined above. Neither Granular, nor DowDuPont sales reps will have access to any individual customer data unless the customer chooses to grant them access.

In certain circumstances other individuals may have access to your data, but only if a customer explicitly grants them access to their Granular farm management software account or authorizing them to use it.

Will you sell my data? What about my financial data in particular?

No. We will not sell your data to any Third Parties. We may use Aggregate Data that is derived from your data to create value internally or with Third Parties in the future, primarily in the form of analysis to improve products and services.

In the case of financial data, we will never sell or share your data or Aggregate Data containing financial data with any Third Parties due to its highly sensitive nature.

As Granular is owned by DowDuPont, will my data be used for seed or crop input pricing decisions?

No. As outlined in our SSA, your data will not be used to help DowDuPont inform seed and crop input pricing decisions. This applies to both your data and Aggregate Data.

Will my data be used by DowDuPont to sell me seed or chemicals?

We may also use your data to inform you of potential products or services of interest, but you can opt out of marketing communications at any time. Moreover, we will respect your request if you already chose to opt out of marketing communications from our affiliates, such as DowDuPont.

To which Granular products does the policy apply?

Our Software Services Agreement (SSA) and data privacy commitments reflected in it apply only farm management software. AcreValue and Encirca have their own respective services agreements as specified in www.acrevalue.com/terms and www.pioneer.com/home/site/us/terms-of-use, respectively.

To what data does the policy apply?

Any information that you put into our farm management software, to which we would otherwise not have access. This includes personal, operational, agronomic, and financial data you provide to us when you purchase, implement, and use any Granular products. This includes, for example:

Data including your operation’s name, your name, e-mail, credit card number, etc.;

Data generated from the farming equipment you own or lease, soil information, plans or actuals related to planting, product application, scouting, irrigation, harvesting and other activities, including what products are used, which tasks are done when, and by whom, etc.; and Data including your financial statements, such as Profit and Loss accounts, Balance Sheet, etc.

How do I know my data is secure?

All traffic and data in the Granular network is encrypted using Transport Layer Security (TLS). This is the same level of encryption and security used in online banking applications and transactions.

Can I get a copy of my data if I leave Granular?

Yes. You will have 30 days after terminating your subscription to request to have a copy of your data sent to you. To do so, email support@granular.ag with a request and we send you all of your data that we can extract from the system within three months after the request.

Can I delete my data from Granular if I leave?

Yes. You will have 30 days after terminating your subscription to request to have your data deleted. We will have three months from the request to delete all personally identifiable information associated with your data, as we will be unable to extract the underlying metadata from our models and learnings that resulted.

For example, if there is data that associates a given yield with combination of seeds and crop inputs in 2016, that combination of data may be retained within an agronomic model to support future decision analysis. However, we will not know where that data came from as all identifying information would be deleted upon request.

Can I share my data from Granular with other precision agriculture companies?

Yes. We are developing Granular software to allow you to extract your data at any time and send it to another service provider.

Which industry data alliances do you participate in and what industry standards do you align to?

Granular is part of the Open Ag Data Alliance (OADA) and AgGateway, and we adhere to the Farm Bureau Privacy Principles.

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